Shipping in Italy
Our shipments leave directly from our office in the historic center of ASSISI, a few steps from the Basilica of Santa Chiara, in UMBRIA, and arrive in 2-3 working days, via our express courier, except for certain unforeseen events that may lengthen the delivery time (Christmas and Easter, bad weather, absence of the recipient, force majeure).
We ship every day, from Monday to Friday, except holidays, and always only by FAST EXPRESS.
The outer packaging ensures that the package travels safely.
The products are carefully vacuum packed just before shipping to ensure the best preservation and freshness of our fantastic delicacies.
Shipping is free for orders that reach a minimum amount that is always indicated in the cart.
For orders below this amount, the price is always calculated and displayed automatically before payment.
For Sicily, Sardinia and some areas defined as "inconvenient" by the courier, the price of shipping may have a surcharge calculated at the time of closing the order.
Before confirming your order please pay attention and enter all the correct data such as name, surname, street, house number, city, postal code, telephone number, and additional information (in the field NOTES) such as "ringing bell .... "
We will not be held responsible if one or more data are incorrect or incomplete.
N.B.: If, upon delivery, you should notice any damage to the package, please damage to the package, please sign the courier receipt of the shipment shipment "subject to control", otherwise we can not proceed with any refund of damaged products.
Afterwards, in case you verify the actual presence of damage, you can contact us at [email protected] to open the file practice of return or replacement of the product/s.
Shipping in Europe
SHIPPING COSTS FROM 19.00 EURO.
Shipping costs will be calculated in the shopping cart and are divided by weight and zones.
For any need or help you can write or call us
Email: [email protected]
Telephone 24h/24h: +39.075813564
Whatsapp: Click for Whatsapp 24h/24h
Policy Refund policy / Refund criteria
Pursuant to art. 64 of Legislative Decree 6 September 2005, n. 206 the customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the have the right to withdraw from the contract and to return the products ordered, if any already delivered, without any penalty and without specifying the reason.
The rights of the Customer are protected by Legislative Decree 206/2005. The customer that for any reason reason is not satisfied with the purchase made, has the right to withdraw from the contract and to return the ordered products delivered, without penalty and without specifying the reason. reason.
The right of withdrawal must be exercised by the customer via email ( [email protected] ), under penalty of forfeiture, within the term of ten working days from the day of receipt of the Products.
The Customer may not exercise the right of withdrawal in the case of
- of goods made to measure or personalized (e.g. cold cuts and delicatessen products)
- goods which by their nature cannot be cannot be returned or are liable to deteriorate or expire rapidly (e.g. fresh and perishable foodstuffs such as meat, fish, vegetables, fruit and vegetables). (e.g. fresh and perishable foodstuffs such as meat, fish, frozen food, fruit, vegetables, dairy products, cold meats and delicatessen products); and fresh and perishable foodstuffs such as meat, fish, frozen food, fruit, vegetables, dairy products, cold cuts and delicatessen products);
- audiovisual products, newspapers and periodicals;
- underwear.
If the withdrawal is made in accordance with the above conditions, the amount paid for the paid for the Products and for the delivery costs will be credited to the purchaser by bank transfer to an account in his name.
The refund is free of charge and shall be made as quickly as possible, and in any case within 30 days from the date on which the vendor becomes aware of the exercise of the right right of withdrawal by the customer.
Within 10 working days from the exercise of the right of withdrawal, the customer is required to ship or deliver the returned Products to the address of our store indicated by us
The Products must be returned undamaged, unused and in their original packaging. original packaging.
The only costs charged to the customer for the exercise of the right of withdrawal are those direct costs of returning the Products
We do not parcels will not be collected under any circumstances.
In case of damage to the goods during transport, the customer will give notice of the incident, to allow us to file a timely complaint against the carrier;
We are not responsible for in any way for damage or theft/loss of goods returned by uninsured shipments. uninsured shipments.
Upon
seller's warehouse, the product will be examined to assess any damage or tampering not
assess any damage or tampering not resulting from transport.
Without prejudice to any costs of recovery for damage to the original packaging
original packaging, the seller will reimburse the customer the full amount already
paid, within 30 days from the return of the goods. In the latter case, it will be
care of the customer to promptly provide bank details on which
obtain the refund.
The right of withdrawal is totally lost, for lack of the condition
essential integrity of the property (packaging and / or its contents), in cases where
where the seller ascertains
- The lack of the external packaging and/or the original internal packaging original inner packaging
- The absence of integral elements of the product
- Damage to the product for reasons other than its transport
- In case of forfeiture of the right of withdrawal will provide return to sender the property purchased by charging the same expenses shipping costs.